Need an exchange, replacement or refund? Submit your request within 7 calendar days of delivery when an item is damaged, defective, incorrect, incomplete or materially different from its description. For discretionary change-of-mind requests, please check the hygiene and unopened-item conditions in our Returns & Refunds Policy.
Apply in two steps
Step 1 — Request a return for your order. Sign in to your account and open the relevant order. Where a return request is available, select the relevant product and reason. Your request is reviewed by Nureli; it is not an automatic refund approval.
View orders & request a return
Step 2 — Send your product photos. Email support@nureli.in from the email you used at checkout. Please include your order number, full name, affected product, reason for the request, whether you prefer an exchange or refund, and clear photographs of the item and any damaged packaging. Attach an optional unboxing video if available. Do not share card details, OTPs, or bank credentials.
Email request with photos
What happens next?
We aim to review complete requests within two business days. We may request additional evidence before deciding. If approved, we will send the applicable pickup, exchange or refund instructions. Please do not return an item before receiving instructions. An approved refund is ordinarily initiated within 5–7 business days after verification and any necessary inspection.
For assistance or escalation, contact the Grievance Redressal Officer, at support@nureli.in.
Photo uploads on the page: Until our secure image-upload form is enabled, please attach images to your email using the button above. Emailing a photo does not itself approve a return or refund.
