Terms & Conditions

Last updated: 23 September 2026

This online store operates under the Nureli brand in India. By browsing the site or placing an order, you agree to these Terms and our linked Privacy Policy, Shipping & Delivery Policy, and Returns, Exchanges, Refunds & Cancellation Policy. Mandatory consumer rights take precedence over any inconsistent term.

Product information and responsible use

We seek to describe our personal-care, grooming, beauty and wellness tools accurately, with clear specifications, images and intended uses. Minor packaging or colour differences may occur between supplier batches, but we will not knowingly substitute a materially different product without notifying the buyer and providing the remedy required by law. Read and follow the supplied product instructions and applicable safety warnings. Unless a specific item lawfully states otherwise, it is not a medical device or treatment.

Prices, promotions and payments

Prices are displayed in INR. Applicable mandatory taxes and any delivery or COD charges are shown before checkout, as required. Promotional prices and availability may change. We will use crossed-out or comparison prices only where supported by a genuine reference, such as a verifiable MRP or regular selling price. Orders are subject to successful payment or COD verification and stock availability. If a material price or stock error is discovered, we will contact you and provide the applicable remedy, including a refund when appropriate.

Orders and fulfilment

Nureli may use independent sourcing, warehousing and courier providers, including third-party fulfilment partners, to process and deliver orders. Nureli remains the customer-facing seller contact for purchases placed on this website. Delivery estimates, order verification and serviceability are set out in the Shipping & Delivery Policy.

Returns, exchanges, cancellations and refunds

Eligibility, the application procedure, evidence, manual review, fees (if any) and refund timelines are explained in the Returns, Exchanges, Refunds & Cancellation Policy. An exchange or refund is not approved until confirmed by our team, without limiting mandatory statutory remedies.

Account and website use

Provide accurate contact and delivery details, safeguard account access and do not use the site for fraudulent transactions, unauthorised access, abusive conduct or unlawful copying of our content. We may place orders on hold while verifying suspected fraud or an address or payment discrepancy; eligible prepaid amounts for unfulfilled cancelled orders will be refunded in accordance with law.

Privacy and communications

We process order, contact, payment-status, delivery and support information as described in our Privacy Policy. We may send transactional messages needed to complete purchases and handle returns. Marketing messages, where applicable, are subject to the choices and consent requirements described in that policy.

Liability and governing law

Nothing in these Terms excludes statutory warranties or remedies, liability for fraud, or other rights that cannot lawfully be restricted. Subject to mandatory consumer-jurisdiction rules, the laws of India apply, and competent courts at New Delhi may have jurisdiction.

Contact and grievances

Contact us at support@nureli.in or Contact Us. Grievances may be escalated to the Grievance Redressal Officer through the same support address. We acknowledge grievances within 48 hours and aim to resolve them within one month.