Shipping policy

Last updated: 2 October 2026

Nureli currently delivers to serviceable addresses within India. The information below applies to purchases made directly through our online store.

Order confirmation and dispatch

Orders are processed once payment or Cash on Delivery (COD) confirmation is successfully received. Ready-stock orders are generally prepared and dispatched within 1-2 business days, excluding Sundays and public holidays. An order requiring address verification, a supplier stock update or additional checks may take longer. We will contact you if there is a material processing delay.

Delivery estimate: 5-7 business days

For most serviceable Indian addresses, the estimated delivery time is 5–7 business days after dispatch. Order processing time is separate from this transit estimate. Delivery to remote or otherwise difficult-to-serve PIN codes may take longer. Any more specific estimate shown at checkout or communicated for your order takes precedence.

Delivery dates are estimates, not guaranteed appointments. Weather, courier disruptions, peak periods, holidays or other events outside reasonable control may affect arrival. If an order is materially delayed or becomes undeliverable, contact us and we will investigate and communicate the available remedy.

Shipping fees, COD and serviceability

Any applicable shipping charge or COD handling fee is displayed before an order is submitted. Any free-shipping promotion applies only when the stated order-value and serviceability conditions are met. COD is available only for eligible orders and serviceable PIN codes and may require order verification.

Tracking

Once the courier scans your parcel, we aim to share the tracking reference through the contact channel provided at checkout. You can also check your order status. Shipping and last-mile delivery are provided through third-party fulfilment and courier partners; Nureli remains your point of contact for eligible order issues.

Addresses, delivery attempts and return to origin

Please provide your full house or flat number, locality, city, state, PIN code and a reachable delivery contact. If a delivery fails because the address is incorrect, the recipient is unreachable, or a valid COD parcel is refused, the courier may return the parcel to origin (RTO). Any reasonable re-shipping cost attributable to a customer-provided error will be disclosed before re-dispatch, where applicable and permitted by law.

Lost, damaged or missing parcels

If a parcel is lost, materially delayed, arrives damaged, or the tracking says “delivered” but you have not received it, email support@nureli.in with the order number and available details. We will investigate with our fulfilment or courier partner and provide a suitable resolution under our Returns, Exchanges, Refunds & Cancellation Policy and applicable consumer law. We do not transfer away statutory consumer rights merely because a third-party courier handled the shipment.

Need help?

Email support@nureli.in or use the Contact Us page. Grievances may be escalated to Grievance Redressal Officer, through the same email.